Case Study: Accolade improves member messaging experience with Sendbird

Accolade Improves Member Messaging Experience After Migrating Messaging To Sendbird

Accolade, a healthcare benefits company, wanted to improve in-app messaging for its members by replacing an underperforming third-party chat solution in its mobile app. The existing system lacked the scalability, reliability, and security needed for a growing, HIPAA-regulated business, and migrating without downtime or data loss was a major challenge.

Sendbird provided the in-app messaging platform, including secure migration support, dedicated infrastructure, SSO with SAML, and HIPAA-compliant controls. With Sendbird’s chat API and SDKs, Accolade migrated hundreds of thousands of conversations and millions of messages in about 4 weeks, while seeing a 1.3x increase in people messaging, a 2.6x increase in daily message count, and a 215% rise in daily sent messages per user.

Accolade

Hiren Bhavsar

Director