Case Study: Traveloka powers customer service and counseling with Sendbird

Traveloka - Customer Case Study

The customer, Traveloka, is a multi-billion dollar online travel agency and Indonesia's largest travel aggregator. To support its rapid growth in the competitive Asian market, Traveloka required a robust communication platform to power its customer service and counseling interactions.

Sendbird provided the messaging solution that Traveloka implemented. By integrating Sendbird, the vendor enabled the company to enhance its customer engagement and support services directly within its application, facilitating better assistance for user bookings.

Traveloka