Case Study: GO-JEK expands on-demand services with Sendbird chat API and customer support solutions

GO-JEK - Customer Case Study

GO-JEK, a leading Indonesian ride-hailing and on-demand service provider, sought to maintain its market leadership in a competitive landscape. To facilitate communication within its wide range of services, GO-JEK implemented the chat API and customer support solutions from vendor Sendbird.

By integrating Sendbird's technology, GO-JEK was able to enhance communication for its diverse offerings, which include transportation, deliveries, and home services. This solution supported the company in solidifying its position as Indonesia's largest on-demand app, a well-funded unicorn backed by major investors like Tencent and Sequoia Capital.

GO-JEK