Case Study: GigPro enhances communication and privacy with Sendbird

How GigPro enhanced communication and privacy with Sendbird's online messaging platform

Gigpro, an on-demand marketplace connecting businesses with “pros” across the Southeast United States, needed a better way for businesses and workers to communicate without relying on phone calls and SMS. The company wanted a modern messaging experience that would protect privacy, support compliance and moderation, and let gig-related conversations disappear after each job ends. To solve this, Gigpro evaluated chat providers and selected Sendbird Chat.

With Sendbird, Gigpro launched a unified inbox and private in-app group messaging across web and mobile, with features like profanity filtering and multilingual support. Integration was fast, with testing underway within a month, and adoption was strong: 100% of users moved to the new messaging system, 70% of gig workers engaged in conversations with businesses, and repeat gigs and user retention increased. Sendbird helped Gigpro improve privacy, efficiency, and overall marketplace trust.

Gigpro