Case Study: Perdoceo Ed improves student-staff response times with Sendbird Chat

Perdoceo Ed improves response time between staff and students with Sendbird

Perdoceo Ed, a U.S.-based education provider, wanted a faster, less formal way for students to communicate with advisors and faculty instead of relying on in-person meetings and slow email exchanges. The team needed a chat solution that would make outreach easier, reduce intimidation for students, and support ongoing academic, admissions, and financial conversations. They chose Sendbird’s Chat product to help modernize student communication.

With Sendbird, Perdoceo Ed integrated chat across its web, portal, and mobile applications in just six months, saving at least four months on its roadmap compared with building in-house. The solution enabled two-way messaging, read receipts, and role-based monitoring for unanswered messages, helping staff respond more quickly and stay on top of student needs. As a result, more than 90% of students are satisfied with chat, and messages are now answered within 12 hours or less—more than 100% faster than the average student deemed acceptable.

Perdoceo Ed

Imaan Sareshwala

Product Manager