Case Study: AICON improves construction communication and project efficiency with Sendbird

AICON - Customer Case Study

AICON, a Korean construction-tech company, was looking to improve communication and coordination in an industry still reliant on fragmented channels like KakaoTalk and other traditional tools. To bridge this gap, AICON used Sendbird Chat as the in-app messaging layer for its SaaS project management platforms, CaasWorks and Haus Planner, bringing real-time collaboration directly into the workflow.

With Sendbird, AICON streamlined site communication, file sharing, and issue resolution by enabling embedded chat for PDFs, Word docs, CAD files, and 3D files, all within the app. The company reported fewer costly construction mistakes, faster project delivery, and a launch time of about one month for the initial rollout, with later upgrades taking just two to three weeks.

AICON

Sunghwan Jeon

Chief Operating Officer