Case Study: US-Based Drugstore Chain Company launches virtual health advisory services with Sendbird

US-based drugstore chain and digital marketplace brings virtual health to the masses with Sendbird

A US-based drugstore chain launched a digital marketplace to offer virtual health services but faced significant challenges with its initial chat solution. Their previous platform lacked the bi-directional chat, voice, and video capabilities required for patients and health advisors to connect effectively. This flawed experience delayed their launch by six to eight months, prompting them to seek a vendor. They chose Sendbird for its proven scale and managed infrastructure for chat and Sendbird Calls.

By implementing Sendbird's platform, the company successfully launched its health advisory program. The solution enabled seamless one-to-many messaging, file sharing, and high-quality voice and video calls. Sendbird delivered a functional MVP in just 3-4 months, allowing the company to initiate its coaching program two quarters later. The company is now confident in Sendbird's ability to support its goal of building a community-based health service and scaling to millions of active users.