Qmatic B2B Case Studies & Customer Successes

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Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.

Case Studies

Showing 69 Qmatic Customer Success Stories

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ADRZ (Admiraal de Ruyter Hospital) achieves optimized patient flow and increased patient satisfaction with Qmatic Patient Journey platform

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Air-Calédonie cuts wait times from 5 hours to 2 minutes (98% reduction) with Qmatic Orchestra

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Alliar Médicos à Frente reduces average wait time and increases productivity with Qmatic Orchestra

Alliar Médicos à Frente logo

Apoteket AB achieves reduced wait times and seamless customer journeys with Qmatic

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Arapahoe County achieves 75% shorter wait times and 90% customer satisfaction with Qmatic

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Atlanta Area Hospital Pharmacy achieves an 80% decrease in wait times with Qmatic

Avis achieves reduced wait times and improved customer experience with Qmatic Solo

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Bankia achieves 3-minute average wait and faster, more satisfying customer service with Qmatic

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Brazilian Consulate in Hartford achieves streamlined visitor flow and higher customer satisfaction with Qmatic Solo (Qmatic)

Brazilian Consulate logo

How the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Experience Cloud

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Capitec Bank achieves 20–25% efficiency improvement and reduced waiting times with Qmatic

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Centre Hospitalier Universitaire (CHU) de Montpellier achieves reduced reception wait times and improved patient experience with Qmatic

Centre Hospitalier Universitaire (CHU) de Montpellier logo

City Hall Heerhugowaard achieves shorter waiting times and seamless appointments with Qmatic

City Hall Heerhugowaard logo

The city of minneapolis service center reimagines the public experience with qmatic

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City of Wolverhampton Council achieves transformed customer journey and improved operational efficiency with Qmatic

City of Wolverhampton Council logo

Clark County Building Services achieves shorter wait times and streamlined customer journeys with Qmatic

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Consulate General of México achieves 66% shorter wait times and 23% more customers served with Qmatic

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Coolblue achieves seamless Click & Collect and reduced wait times with Qmatic

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Coventry University achieves streamlined student service delivery and reduced waiting times with Qmatic

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Darlington Borough Council achieves streamlined customer flow and reduced waiting times with Qmatic

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DCRA achieves 25% shorter wait times and 20% faster transactions with Qmatic Orchestra

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De Herenhof Pharmacy achieves greater efficiency and enhanced patient care with Qmatic

De Herenhof Pharmacy logo

Decathlon achieves faster, smoother checkouts and reduced wait times with Qmatic

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Eataly achieves more direct, personalized customer interactions with Qmatic

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EspañaDuero achieves reduced waiting times and improved customer experience with Qmatic Solo

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Groene Hart Ziekenhuis achieves safer, contactless patient flow with Qmatic

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Groupama achieves a 40% reduction in wait times with Qmatic Orchestra

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Telecom Company GTA Redefines its Customer Experience with Qmatic

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Guarnieri Clinic achieves organized patient flow and reduced wait times with Qmatic Patient Journey Management

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Gwinnett County achieves up to 96% reduction in wait times with Qmatic

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Humboldt-Universität zu Berlin achieves a 90% reduction in waiting time and boosts employee satisfaction with Qmatic

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Ica Maxi Erikslund achieves a boost in online sales with Qmatic Click & Collect

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ICA Supermarket Hisings Kärra achieves shorter queues and smarter staffing with Qmatic

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Islington Council achieves omnichannel service management and reduced waiting times with Qmatic

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Kanton Basel‑Stadt achieves seamless visitor flow and optimized operations with Qmatic Orchestra (Qmatic)

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Kanton Basel‑Stadt achieves a tailored citizen experience and reduced wait times with Qmatic Orchestra by Qmatic

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Kinetika Sardegna achieves streamlined patient flow, reduced wait times and 1,900 additional outpatient appointments with Qmatic Orchestra

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King’s College Hospital achieves 77% reduction in children’s phlebotomy wait times with Qmatic

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Magyar Telekom increases customer loyalty and reduces waiting times with Qmatic Orchestra

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Major Swedish banking and insurance company achieves full control over customer flow and improved customer experience with Qmatic

Manchester Metropolitan University reduces queuing and gains real-time student service insights with Qmatic

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Mechanum achieves superior customer experience and streamlined service operations with Qmatic Orchestra

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MVD New Mexico halves waiting times and achieves 95% customer satisfaction with Qmatic

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Nevada Department of Motor Vehicles achieves 42% shorter wait times while serving 22% more customers with Qmatic

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Stad Ninove uses Qmatic to distribute vaccines in a safe way

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Oma Hair Salon offers a safer customer experience by reducing crowds and lines with Qmatic

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Introducing an omnichannel customer experience at omniva post offices

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Pennsylvania Department of Transportation achieves reduced wait times and modernized customer experience with Qmatic

Pennsylvania Department of Transportation logo

Pijnacker-Nootdorp achieves a mobile workforce and reduced wait times with Qmatic Orchestra

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The Post Office achieves streamlined, faster in-branch customer journeys with Qmatic Orchestra (Qmatic)

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Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic

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Shopping by appointment made easy at Scapino

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Scherpenzeel Pharmacy achieves improved customer satisfaction and staff efficiency with Qmatic Solo

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SNCF achieves improved customer experience and streamlined passenger flow with Qmatic

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Southeast Georgia Health System achieves 50% reduction in patient wait times with Qmatic

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Qmatic creates an accessible and seamless health screening experience at special olympics usa

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St. Josef’s-Hospital Wiesbaden achieves 50% reduction in waiting times with Qmatic

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Swedish retailer stadium enhances the customer and staff experience with innovative solutions

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Swindon borough council chooses qmatic to manage appointments with ease

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SYNLAB Creates an Effortless Patient Journey with Qmatic

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Improving patient experience in tallinn children's hospital

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Telia achieves a seamless digital-physical retail experience with Qmatic

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Unicaja Banco cuts waiting times and boosts in-branch experience with Qmatic Solo (Qmatic)

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University West reduces queues and boosts staff and student satisfaction with Qmatic

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Upplands-Bro Municipality achieves streamlined management of 2,000 monthly visitors and improved customer experience with Qmatic

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Uppsala Municipality achieves reduced waiting times and improved visitor flow with Qmatic

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Utrecht Municipal Office achieves a seamless, touchless citizen journey with Qmatic

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Valk Fresh Food Market achieves seamless queuing and enhanced customer experience with Qmatic

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Westfriesgasthuis achieves streamlined patient flow and improved patient experience with Qmatic kiosk

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