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Visit WebsiteQmatic Optimize the Patient Flows at ADRZ Hospital in the Netherlands
ADRZ
Natasja Mariman
Program Director
Qmatic
Qmatic is the global leader in customer journey technology solutions and insight. We help our clients seamlessly integrate online and onsite touch points to create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.
Case Studies
Showing 69 Qmatic Customer Success Stories
Air-Calédonie Makes Time Fly with Qmatic
Air-Calédonie
Marion Gentelet
Commercial Director
Alliar Médicos à Frente Reduces Average Wait Time and Increases Productivity with Qmatic
Alliar Médicos à Frente
Luiz Masetto
Processes and Operations Coordinator
Apoteket Optimizes the Customer Journey with Qmatic
Apoteket AB
Elin Ahlin
Pharmacy Manager
Arapahoe County Transforms its Operations with Qmatic
Arapahoe County
Karl Herrmann
Chief Deputy Director
Prominent Atlanta area hospital pharmacy attains 80% decrease in wait times with Qmatic
Atlanta Area Hospital Pharmacy
Avis Relies on Qmatic to Offer a Better Experience in Their Network of Offices
AVIS
Bankia introduces the speedy customer service initiative in its new Ágiles branches
Bankia
Sergio de Miguel
Director
The Brazilian Consulate in Hartford Uses Qmatic to Streamline the Visitor Flow
Brazilian Consulate
Ednei Conceicao
Brazilian Consulate
How the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Experience Cloud
Brucity Administrative Centre
Capitec makes banking easier for customers with qmatic
Capitec Bank
Carl Fischer
Executive Marketing and Corporate Affairs
Montpellier university hospital improves the patient experience with qmatic
Centre Hospitalier Universitaire (CHU) de Montpellier
City Hall Heerhugowaard - Customer Case Study
City Hall Heerhugowaard
Rob Meijers
Floor Manager
The city of minneapolis service center reimagines the public experience with qmatic
City of Minneapolis
Breanna Phelps
Service Center Manager
Qmatic transforms the customer journey and improves operational efficiency for the City of Wolverhampton Council
City of Wolverhampton Council
Paul O’Rourke
Performance Manager
Qmatic Helps Keep Businesses Growing and Citizens Moving
Clark County Building Services
Nan Riepenhoff
Sr. Business Sytems Analyst
Consulate Turns to Qmatic to Guarantee Customers Shorter Wait Times and More Efficient Service
Consulate General of México
Carlos Otero López
IT Regional Manager
Coolblue Offers an Omnichannel Experience Using Qmatic
Coolblue
Marc van Elderen
Coolblue Retail Manager
Coventry University Streamlines Student Service Delivery with Qmatic
Coventry University
Reine Walker
Customer Service Advisor
Darlington Borough Council Creates a Seamless and Reliable Environment for Customers and Staff
Darlington Borough Council
David Alley
Customer Services Manager
DCRA Increases Productivity and Gains Key Data Insights
DCRA
De Herenhof Pharmacy - Customer Case Study
De Herenhof Pharmacy
Toine Seesing
Pharmacist De Herenhof
Decathlon Uses Qmatic to Make the Checkout Experience Smoother and Faster
Decathlon
Donato Favale
Area Operation Manager
Eataly Creates More Direct and Personalized Interactions with Qmatic
Eataly
Marco Piarulli
Store General Manager
EspañaDuero relies on Qmatic solutions to manage customer experience in its branches
EspañaDuero
Ángel María Vicente Martín
Business Development and Marketing Director
Groene Hart Hospital Leverages Qmatic for a Safer Patient Experience
Groene Hart Ziekenhus
Wout van der Brom
Manager at the Blood Collection Clinic
Groupama Reduced its Wait Times by 40% Using Qmatic Orchestra
Groupama
Sandro Bisogno
Claims Area Manager
Telecom Company GTA Redefines its Customer Experience with Qmatic
GTA
Sharon Davis
VP of Customer Experience
Guarnieri Offers an Organized Patient Flow with Qmatic Patient Journey Management
Guarnieri
Giovanni Pica
IT Manager
Gwinnett County WIC Reduces Wait Time up to 96%
Gwinnett County
Humboldt-Universität zu Berlin is increasing employee and customer satisfaction
Humboldt-Universität zu Berlin
Jochen O. Ley
Head of Counselling and Information Services
ICA Boost its Online Shopping with Click & Collect from Qmatic
Ica Maxi Erikslund
Daniel Kvist
Store Manager
Customer experience in focus at Ica Supermarket in Hisings Kärra
ICA Supermarket
Jörgen Kjerstensson
Store Manager
Islington Council Manages Omnichannel Services with Qmatic
Islington Council
Andrew Younger
Customer Operations Manager
Swiss Civil Registry Office Turns to Qmatic for a Seamless Visitor Flow
Kanton of Basel-Stadt
Residents’ Registration Office & Passport Office in Basel Uses Qmatic to Tailor the Citizen Experience
Kanton of Basel-Stadt
Kinetika Sardegna Partners with Qmatic to Manage the Patient Flow
Kinetika Sardegna
Roland Poledda
IT Manager
King’s College Hospital improves the patient experience in its children’s phlebotomy department
King’s College Hospital
Laura Duffell
Children’s Ambulatory Matron
Magyar Telekom increases customer loyalty with Qmatic
Magyar Telekom
Gergely Straub
Senior Sales Specialist
Improved customer experience and staff efficiency with a combined queue and self check-in system
Major Swedish Banking and Insurance Company
Manchester metropolitan university revolutionizes the student experience with qmatic
Manchester Metropolitan University
Will Smith
Student Journey Operations Manager
Mechanum Puts Customers First with Qmatic
Mechanum
Lena Svendsen
Customer Service Manager
New Mexico MVD - halves waiting times, attains 95% customer satisfaction
MVD New Mexico
Susana Martinez
Governor
Nevada Department of Motor Vehicles - Customer Case Study
Nevada Department of Motor Vehicles
Tonya Laney
Field Services Administrator
Stad Ninove uses Qmatic to distribute vaccines in a safe way
Ninove
Tom Ooms
Center Manager
Oma Hair Salon offers a safer customer experience by reducing crowds and lines with Qmatic
Oma Hair Salon
Miia Partala
Sales Manager
Introducing an omnichannel customer experience at omniva post offices
Omniva
Qmatic Helps Modernize the DOT Experience in Pennsylvania
Pennsylvania Department of Transportation
Leslie Richards
Secretary
Pijnacker City Hall Creates a Mobile Workforce with Qmatic
Pijnacker-Nootdorp
Esther Kramer
Senior Information Manager
Transforming the in-branch customer experience at the post office
Post Office
James Scutt
Head of Customer Experience, Strategy and Deployment
Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic
Public Service of Wallonia
Myriam Roba
Director of the Local Services Department
Shopping by appointment made easy at Scapino
Scapino
Jordi Hillenga
Marketing manager
The Scherpenzeel Pharmacy chooses Qmatic solution to improve customer satisfaction and staff efficiency
Scherpenzeel Pharmacy
Corinne Vermeulen
Coordination Assistant
SNCF improved its Administration and Customer Experience with Qmatic
SNCF
Nathalie Brazet
National Manager
Outpatient Care Center Decreases Patient Wait Times 50% with Qmatic
Southeast Georgia Health System
Stephanie Sinopoli
Director of Revenue/Admissions
Qmatic creates an accessible and seamless health screening experience at special olympics usa
Special Olympics USA Games
Lonnie Snyder
Chief Information Officer
St. Josef’s Hospital Wiesbaden reduces waiting time by 50% with Qmatic
St.Josef’s-Hospital
Bianka Wienholz
Head of Patient Management
Swedish retailer stadium enhances the customer and staff experience with innovative solutions
Stadium
Björn Nilsson
Head of Customer Experience
Swindon borough council chooses qmatic to manage appointments with ease
Swindon Borough Council
Sally Moss
Project Manager
SYNLAB Creates an Effortless Patient Journey with Qmatic
Synlab
Improving patient experience in tallinn children's hospital
Tallinn Children's Hospital
Inna Kramer
Head of the Foundation
Telia Challenges the Traditional Retail Landscape with Qmatic
Telia
Maria Torres
Specialist
Unicaja Creates a Better In-branch Experience with Qmatic
Unicaja
Ángel María Vicente Martín
Business Development and Marketing Director
University West Increases Staff and Student Satisfaction with Qmatic
University West
Magnus Sandberg
Team Leader and Coordinator
Upplands-Bro Municipality manages 2,000 visitors every month with Qmatic
Upplands-Bro Municipality
Susanne Schenström
Manager
Uppsala Municipality Use Qmatic to Create a Better Visitor Flow
Uppsala Municipality
Sanela Zuna
Unit Head
The City of Utrecht Creates a Seamless Citizen Journey with Qmatic
Utrecht Municipal Office
Corrine van Veldhuisen
Public Service Programme Manager
How Valk Fresh Food Market improved the customer experience
Valk Fresh Food Market
Frits Schoemaker
Head of Purchasing and Sales
Westfriesgasthuis - Customer Case Study
Westfriesgasthuis
Agatha Koppes
Team Leader of the Clinical Chemistry Lab
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