Qmatic B2B Case Studies & Customer Successes

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints. Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions.

ADRZ (Admiraal de Ruyter Hospital) achieves optimized patient flow and increased patient satisfaction with Qmatic Patient Journey platform

ADRZ

Natasja Mariman

Program Director

Air-Calédonie cuts wait times from 5 hours to 2 minutes (98% reduction) with Qmatic Orchestra

Air-Calédonie

Marion Gentelet

Commercial Director

Alliar Médicos à Frente reduces average wait time and increases productivity with Qmatic Orchestra

Alliar Médicos à Frente

Luiz Masetto

Processes and Operations Coordinator

Apoteket AB achieves reduced wait times and seamless customer journeys with Qmatic

Apoteket AB

Elin Ahlin

Pharmacy Manager

Arapahoe County achieves 75% shorter wait times and 90% customer satisfaction with Qmatic

Arapahoe County

Karl Herrmann

Chief Deputy Director

Director

Brazilian Consulate in Hartford achieves streamlined visitor flow and higher customer satisfaction with Qmatic Solo (Qmatic)

Brazilian Consulate

Ednei Conceicao

Brazilian Consulate

How the City of Brussels improved public access to its 500+ services and digitally transformed its operations with Qmatic Experience Cloud

Brucity Administrative Centre

Capitec Bank achieves 20–25% efficiency improvement and reduced waiting times with Qmatic

Capitec Bank

Carl Fischer

Executive Marketing and Corporate Affairs

Centre Hospitalier Universitaire (CHU) de Montpellier achieves reduced reception wait times and improved patient experience with Qmatic

Centre Hospitalier Universitaire (CHU) de Montpellier

City Hall Heerhugowaard achieves shorter waiting times and seamless appointments with Qmatic

City Hall Heerhugowaard

Rob Meijers

Floor Manager

The city of minneapolis service center reimagines the public experience with qmatic

City of Minneapolis

Breanna Phelps

Service Center Manager

City of Wolverhampton Council achieves transformed customer journey and improved operational efficiency with Qmatic

City of Wolverhampton Council

Paul O’Rourke

Performance Manager

Clark County Building Services achieves shorter wait times and streamlined customer journeys with Qmatic

Clark County Building Services

Nan Riepenhoff

Sr. Business Sytems Analyst

Consulate General of México achieves 66% shorter wait times and 23% more customers served with Qmatic

Consulate General of México

Carlos Otero López

IT Regional Manager

Coolblue achieves seamless Click & Collect and reduced wait times with Qmatic

Coolblue

Marc van Elderen

Coolblue Retail Manager

Coventry University achieves streamlined student service delivery and reduced waiting times with Qmatic

Coventry University

Reine Walker

Customer Service Advisor

Darlington Borough Council achieves streamlined customer flow and reduced waiting times with Qmatic

Darlington Borough Council

David Alley

Customer Services Manager

DCRA achieves 25% shorter wait times and 20% faster transactions with Qmatic Orchestra

DCRA

De Herenhof Pharmacy achieves greater efficiency and enhanced patient care with Qmatic

De Herenhof Pharmacy

Toine Seesing

Pharmacist De Herenhof

Decathlon achieves faster, smoother checkouts and reduced wait times with Qmatic

Decathlon

Donato Favale

Area Operation Manager

Eataly achieves more direct, personalized customer interactions with Qmatic

Eataly

Marco Piarulli

Store General Manager

EspañaDuero achieves reduced waiting times and improved customer experience with Qmatic Solo

EspañaDuero

Ángel María Vicente Martín

Business Development and Marketing Director

Groene Hart Ziekenhuis achieves safer, contactless patient flow with Qmatic

Groene Hart Ziekenhus

Wout van der Brom

Manager at the Blood Collection Clinic

Groupama achieves a 40% reduction in wait times with Qmatic Orchestra

Groupama

Sandro Bisogno

Claims Area Manager

Telecom Company GTA Redefines its Customer Experience with Qmatic

GTA

Sharon Davis

VP of Customer Experience

Guarnieri Clinic achieves organized patient flow and reduced wait times with Qmatic Patient Journey Management

Guarnieri

Giovanni Pica

IT Manager

Gwinnett County achieves up to 96% reduction in wait times with Qmatic

Gwinnett County

Humboldt-Universität zu Berlin achieves a 90% reduction in waiting time and boosts employee satisfaction with Qmatic

Humboldt-Universität zu Berlin

Jochen O. Ley

Head of Counselling and Information Services

Ica Maxi Erikslund achieves a boost in online sales with Qmatic Click & Collect

Ica Maxi Erikslund

Daniel Kvist

Store Manager

ICA Supermarket Hisings Kärra achieves shorter queues and smarter staffing with Qmatic

ICA Supermarket

Jörgen Kjerstensson

Store Manager

Islington Council achieves omnichannel service management and reduced waiting times with Qmatic

Islington Council

Andrew Younger

Customer Operations Manager

Kanton Basel‑Stadt achieves seamless visitor flow and optimized operations with Qmatic Orchestra (Qmatic)

Kanton of Basel-Stadt

Kanton Basel‑Stadt achieves a tailored citizen experience and reduced wait times with Qmatic Orchestra by Qmatic

Kanton of Basel-Stadt

Kinetika Sardegna achieves streamlined patient flow, reduced wait times and 1,900 additional outpatient appointments with Qmatic Orchestra

Kinetika Sardegna

Roland Poledda

IT Manager

King’s College Hospital achieves 77% reduction in children’s phlebotomy wait times with Qmatic

King’s College Hospital

Laura Duffell

Children’s Ambulatory Matron

Magyar Telekom increases customer loyalty and reduces waiting times with Qmatic Orchestra

Magyar Telekom

Gergely Straub

Senior Sales Specialist

Major Swedish banking and insurance company achieves full control over customer flow and improved customer experience with Qmatic

Major Swedish Banking and Insurance Company

Manchester Metropolitan University reduces queuing and gains real-time student service insights with Qmatic

Manchester Metropolitan University

Will Smith

Student Journey Operations Manager

Mechanum achieves superior customer experience and streamlined service operations with Qmatic Orchestra

Mechanum

Lena Svendsen

Customer Service Manager

MVD New Mexico halves waiting times and achieves 95% customer satisfaction with Qmatic

MVD New Mexico

Susana Martinez

Governor

Nevada Department of Motor Vehicles achieves 42% shorter wait times while serving 22% more customers with Qmatic

Nevada Department of Motor Vehicles

Tonya Laney

Field Services Administrator

Stad Ninove uses Qmatic to distribute vaccines in a safe way

Ninove

Tom Ooms

Center Manager

Oma Hair Salon offers a safer customer experience by reducing crowds and lines with Qmatic

Oma Hair Salon

Miia Partala

Sales Manager

Introducing an omnichannel customer experience at omniva post offices

Omniva

Pennsylvania Department of Transportation achieves reduced wait times and modernized customer experience with Qmatic

Pennsylvania Department of Transportation

Leslie Richards

Secretary

Pijnacker-Nootdorp achieves a mobile workforce and reduced wait times with Qmatic Orchestra

Pijnacker-Nootdorp

Esther Kramer

Senior Information Manager

The Post Office achieves streamlined, faster in-branch customer journeys with Qmatic Orchestra (Qmatic)

Post Office

James Scutt

Head of Customer Experience, Strategy and Deployment

Public Service of Wallonia Overcome Service Challenges and Streamline Operations with Qmatic

Public Service of Wallonia

Myriam Roba

Director of the Local Services Department

Shopping by appointment made easy at Scapino

Scapino

Jordi Hillenga

Marketing manager

Scherpenzeel Pharmacy achieves improved customer satisfaction and staff efficiency with Qmatic Solo

Scherpenzeel Pharmacy

Corinne Vermeulen

Coordination Assistant

SNCF achieves improved customer experience and streamlined passenger flow with Qmatic

SNCF

Nathalie Brazet

National Manager

Southeast Georgia Health System achieves 50% reduction in patient wait times with Qmatic

Southeast Georgia Health System

Stephanie Sinopoli

Director of Revenue/Admissions

Qmatic creates an accessible and seamless health screening experience at special olympics usa

Special Olympics USA Games

Lonnie Snyder

Chief Information Officer

St. Josef’s-Hospital Wiesbaden achieves 50% reduction in waiting times with Qmatic

St.Josef’s-Hospital

Bianka Wienholz

Head of Patient Management

Swedish retailer stadium enhances the customer and staff experience with innovative solutions

Stadium

Björn Nilsson

Head of Customer Experience

Swindon borough council chooses qmatic to manage appointments with ease

Swindon Borough Council

Sally Moss

Project Manager

SYNLAB Creates an Effortless Patient Journey with Qmatic

Synlab

Improving patient experience in tallinn children's hospital

Tallinn Children's Hospital

Inna Kramer

Head of the Foundation

Telia achieves a seamless digital-physical retail experience with Qmatic

Telia

Maria Torres

Specialist

Unicaja Banco cuts waiting times and boosts in-branch experience with Qmatic Solo (Qmatic)

Unicaja

Ángel María Vicente Martín

Business Development and Marketing Director

University West reduces queues and boosts staff and student satisfaction with Qmatic

University West

Magnus Sandberg

Team Leader and Coordinator

Upplands-Bro Municipality achieves streamlined management of 2,000 monthly visitors and improved customer experience with Qmatic

Upplands-Bro Municipality

Susanne Schenström

Manager

Uppsala Municipality achieves reduced waiting times and improved visitor flow with Qmatic

Uppsala Municipality

Sanela Zuna

Unit Head

Utrecht Municipal Office achieves a seamless, touchless citizen journey with Qmatic

Utrecht Municipal Office

Corrine van Veldhuisen

Public Service Programme Manager

Valk Fresh Food Market achieves seamless queuing and enhanced customer experience with Qmatic

Valk Fresh Food Market

Frits Schoemaker

Head of Purchasing and Sales

Westfriesgasthuis achieves streamlined patient flow and improved patient experience with Qmatic kiosk

Westfriesgasthuis

Agatha Koppes

Team Leader of the Clinical Chemistry Lab

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Qmatic B2B Case Studies & Customer Successes

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