Case Study: Coventry University achieves streamlined student service delivery and reduced waiting times with Qmatic

Coventry University Streamlines Student Service Delivery with Qmatic

Coventry University, a modern UK university serving around 30,000 students, faced chaotic peak‑time demand at its Student Services hub where queues of up to 3,000 daily visitors caused congestion, confusion and stress for students and staff. To create a fair, orderly and efficient queuing process the university selected Qmatic’s Solo queue management solution, seeking visual and audible call‑up functionality to better manage student flow.

Qmatic implemented Solo with digital media screens, voice prompts and counter displays that clearly show where to queue and which desk to approach; the system was installed in hours and is managed by staff on site. The result is faster, more civilised service with shorter, better‑informed wait times, improved throughput during peaks and a measurable ability to handle up to 3,000 enquiries a day more efficiently — benefits Coventry University credits directly to Qmatic.

Coventry University

Reine Walker

Customer Service Advisor