Case Study: Atlanta Area Hospital Pharmacy achieves an 80% decrease in wait times with Qmatic

Prominent Atlanta area hospital pharmacy attains 80% decrease in wait times with Qmatic

Atlanta Area Hospital Pharmacy, a high‑volume pharmacy serving up to 450 patients a day within a major Atlanta hospital system, faced chronic 5+ hour patient wait times and lacked tools to track volume, staffing needs, or service performance. The pharmacy engaged Qmatic for a patient‑flow and analytics solution to address these issues.

Qmatic deployed its Orchestra Platform with check‑in kiosks, LED signage and business‑intelligence reporting to track patients from arrival through service and provide staffing metrics. Using Qmatic’s data, the pharmacy reconfigured staffing and hours (from 24/7 to 7:00 am–8:00 pm), cut wait times from over five hours to about 60–90 minutes (roughly an 80%+ reduction), and reduced operating costs while improving the patient experience.