Case Study: Avis achieves reduced wait times and improved customer experience with Qmatic Solo

Avis Relies on Qmatic to Offer a Better Experience in Their Network of Offices

AVIS, a global car rental leader with about 5,450 offices in 165 countries, faced increasing customer demand and local competition in Spain that required faster, fairer service and shorter wait times. To address this, AVIS engaged Qmatic to provide a simple, integrated turn/queue management solution—Qmatic Solo—using touch‑screen self‑service kiosks, SMS pre‑notification and multimedia displays so customers could join queues without installing additional software.

Qmatic deployed the Qmatic Solo system in five main offices (Madrid, Barcelona, Malaga, Lisbon and Palma de Mallorca), combining kiosks, SMS notifications and digital signage to control customer traffic and optimize resource allocation from appointment to service. The Qmatic solution reduced customer wait times, improved staff efficiency, provided valuable journey data and reports, and made customers feel they were being treated fairly while allowing employees to focus on service.

AVIS