Case Study: Scherpenzeel Pharmacy achieves improved customer satisfaction and staff efficiency with Qmatic Solo

The Scherpenzeel Pharmacy chooses Qmatic solution to improve customer satisfaction and staff efficiency

Scherpenzeel Pharmacy, part of a multifunctional care facility in the Netherlands, faced peak-hour congestion, customers cutting queues and rising stress for staff. To shorten waiting times and improve customer satisfaction and staff efficiency, the pharmacy selected Qmatic’s queue management solution, implementing the Qmatic Solo touchscreen self‑service kiosks and digital signage.

Qmatic installed the Solo system in a single morning: customers select whether they have a prescription at a touchscreen, receive a numbered ticket, and calls are shown on existing monitors. The Qmatic solution brought immediate peace and structure, decreased perceived and actual waiting times, improved staff flexibility and service time per customer, and saved space, time and cost through simple, integrated technology and automatic staffing alerts.

Scherpenzeel Pharmacy

Corinne Vermeulen

Coordination Assistant