Case Study: Brazilian Consulate in Hartford achieves streamlined visitor flow and higher customer satisfaction with Qmatic Solo (Qmatic)

The Brazilian Consulate in Hartford Uses Qmatic to Streamline the Visitor Flow

The Brazilian Consulate in Hartford was struggling with a crowded, noisy lobby, no clear indication of wait times or position in line, and rising staff stress and low customer satisfaction when serving a high volume of visitors. To address these challenges the Consulate deployed Qmatic’s solution, specifically the Qmatic Solo system, to better manage visitor flow and service categories.

Qmatic implemented Qmatic Solo kiosks, digital signage, counter keypads and a dashboard that provides real and estimated wait times, queue counts and web-based reports. The result was a calmer, fairer queuing process that eliminated manual customer counts and wait-time calculations, improved staff productivity, and dramatically reduced perceived wait times — leading to higher customer satisfaction and fewer complaints, according to the Brazilian Consulate.

Brazilian Consulate

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Brazilian Consulate