Case Study: St. Josef’s-Hospital Wiesbaden achieves 50% reduction in waiting times with Qmatic

St. Josef’s Hospital Wiesbaden reduces waiting time by 50% with Qmatic

St.Josef’s-Hospital, an acute care hospital treating tens of thousands of patients annually, faced long elective-patient waiting times—up to two hours—across three departmental admissions desks and needed a central admissions area, better patient-flow control and more flexible staffing. The hospital engaged Qmatic to provide a Patient Journey Management solution using Qmatic Orchestra, Qmatic Intro 17 self-service kiosks and digital signage.

Qmatic consolidated the three desks into a single central admissions area with three service points, introduced self-service ticketing and digital displays, and used Qmatic Orchestra to monitor queues and adjust staffing in real time. The Qmatic solution cut average waiting times by around 50%, improved internal processes, increased patient and employee satisfaction, and improved staff utilization and waiting-room usage.

St.Josef’s-Hospital

Bianka Wienholz

Head of Patient Management