Case Study: Guarnieri Clinic achieves organized patient flow and reduced wait times with Qmatic Patient Journey Management

Guarnieri Offers an Organized Patient Flow with Qmatic Patient Journey Management

The Guarnieri Clinic, an accredited multi‑specialty center in Rome, needed to reorganize its reception and registration to reduce patient wait times and improve communication at the first point of contact. To address this, Guarnieri engaged Qmatic for patient journey management, deploying solutions including Qmatic Orchestra, self‑service kiosks, digital signage and business intelligence.

Qmatic implemented 17‑inch touch kiosks at the entrance, desk monitors for clerks, waiting‑room displays, an Operational Panel for real‑time monitoring and BI reporting on the full patient journey. The Qmatic solution delivered clearer, timely information for patients, more orderly waiting areas, remote real‑time monitoring of flows and detailed reports on waiting times and average service duration, and has been expanded to other facilities in the group.

Guarnieri

Giovanni Pica

IT Manager