Case Study: De Herenhof Pharmacy achieves greater efficiency and enhanced patient care with Qmatic

De Herenhof Pharmacy - Customer Case Study

De Herenhof Pharmacy, part of a progressive group of pharmacists in Alphen aan den Rijn, faced the dual challenge of boosting operational efficiency while raising the level of patient-focused pharmaceutical care. After finding their prior automated queueing system slow and poorly connected, they adopted the state-of-the-art Qmatic customer journey management solution to better greet patients, streamline flows and support their multidisciplinary care programs.

Qmatic’s customer journey management platform has already delivered an “enormous improvement”: patients are recognized on arrival, staff can distinguish routine prescription pickups from those needing extra consultation, and employees are freed up to spend more time providing information and care. The Qmatic solution works closely with the pharmacy’s Loxis track & trace platform (and is planned to be further integrated), enabling faster logistics, smoother check-outs and higher patient and employee satisfaction.

De Herenhof Pharmacy

Toine Seesing

Pharmacist De Herenhof