Case Study: Groene Hart Ziekenhuis achieves safer, contactless patient flow with Qmatic

Groene Hart Hospital Leverages Qmatic for a Safer Patient Experience

Groene Hart Ziekenhuis (GHZ) is a modern general hospital in the Netherlands with 350 beds, 178 medical specialists and over 317,000 polyclinic visits annually. During the COVID‑19 pandemic GHZ faced crowded waiting rooms, only walk‑in blood collection clinics, and limited data to manage patient flow; as an existing customer of Qmatic (using the Qmatic Orchestra patient journey platform) the hospital sought a scalable, contactless scheduling solution to reduce crowding and protect staff and patients.

Qmatic implemented its Qwebbook online appointment booking integrated into GHZ’s website, deployed Qmatic Intro 17 self‑service kiosks for QR‑based contactless check‑ins and provided Qmatic Business Intelligence for real‑time monitoring. The result: about half of blood collection visits are now booked appointments, peak crowds are spread more evenly through the day, waiting times and crowds have been reduced, no‑show rates and patient satisfaction have improved, and managers can better plan and steer capacity.

Groene Hart Ziekenhus

Wout van der Brom

Manager at the Blood Collection Clinic