Case Study: Tallinn Children's Hospital improves patient experience with Qmatic

Improving patient experience in tallinn children's hospital

Tallinn Children’s Hospital, the largest children’s hospital in Estonia, renovated its trauma room and polyclinic waiting area and wanted a more child-friendly way to manage patient flow. In partnership with Qmatic, the hospital sought a solution that would make waiting less stressful and better suited to young patients.

Qmatic implemented a unique queue management system using Qmatic Orchestra, self-service kiosks, and digital signage, with 50 playful images printed on tickets and shown on wall screens. The result was an improved patient experience for children and young people, with a queue system that helps children follow progress more easily and distracts them from pain.

Tallinn Children's Hospital

Inna Kramer

Head of the Foundation