Case Study: ADRZ (Admiraal de Ruyter Hospital) achieves optimized patient flow and increased patient satisfaction with Qmatic Patient Journey platform

Qmatic Optimize the Patient Flows at ADRZ Hospital in the Netherlands

ADRZ, a mid-sized hospital in Zeeland with 500 beds and 23,000 hospitalizations a year, needed to improve patient experience while renovating and making better use of limited space. To reduce waiting times, optimize consultation-room use and provide up-to-date patient information, ADRZ partnered with Qmatic and deployed the Qmatic Patient Journey platform with self-service touch‑screen kiosks, digital signage and realtime reporting.

Qmatic’s solution automated decentralized calling, guided patients through central and OR lounges, and gave staff realtime management information (waiting times, transaction times and numbers waiting), enabling flexible use of consultation rooms and fewer wrong patient records. The Qmatic implementation produced an optimized patient journey, more effective resource utilization and higher patient satisfaction, with actionable insights that let ADRZ measure and manage flow and waiting-time performance.

ADRZ

Natasja Mariman

Program Director