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Case Study: Centre Hospitalier Universitaire (CHU) de Montpellier achieves reduced reception wait times and improved patient experience with Qmatic
A Qmatic Case Study
Montpellier university hospital improves the patient experience with qmatic
Centre Hospitalier Universitaire (CHU) de Montpellier is a leading French hospital serving thousands of patients daily (2,000+ outpatients, 7,000+ imaging patients) and faced long waiting times at its main entrance and care units. In 2018 CHU de Montpellier ran a tender to modernize its reception and improve patient experience; the project was delivered by MiPih in partnership with Qmatic, using Qmatic’s queue management capabilities and Orchestra platform alongside self-service kiosks.
MiPih’s kiosks were integrated with Qmatic’s Orchestra platform to enable self check-in via Carte Vitale, automatic ticket-to-desk matching, live department-level tracking and analytics, and staff alerts for exceptions. As a result, average reception wait times (previously ~20 minutes) have been driven down significantly, 35% of patients now use kiosks, medical record quality and staff efficiency have improved, and the system is being rolled out across facilities to benefit some 2,500–3,000 people per day — all enabled by Qmatic.
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