Case Study: Southeast Georgia Health System achieves 50% reduction in patient wait times with Qmatic

Outpatient Care Center Decreases Patient Wait Times 50% with Qmatic

Southeast Georgia Health System’s Brunswick Campus Outpatient Care Center (OCC) was struggling to manage more than 200 patients a day using handwritten logs, pagers and staff calling out names, leaving supervisors without real-time visibility into patient flow and causing time-consuming delays. OCC leadership turned to Qmatic for a patient experience and queuing solution to replace manual tracking and improve communication across front office and clinical teams.

Qmatic implemented its Orchestra platform with self-service kiosks, digital signage and virtual queues, issuing alphanumeric tickets, alerting staff when patients are ready, and providing real-time reports to supervisors. The Qmatic system cut patient wait times by 50%, supported a 90% increase in patient volume, eliminated manual logs and paging, and improved productivity, accountability and overall patient experience.

Southeast Georgia Health System

Stephanie Sinopoli

Director of Revenue/Admissions