Case Study: Unicaja Banco cuts waiting times and boosts in-branch experience with Qmatic Solo (Qmatic)

Unicaja Creates a Better In-branch Experience with Qmatic

Unicaja, a Spanish bank with more than 1,000 branches and over three million clients, needed to reduce waiting times, improve administrative efficiency and deliver a consistent in-branch customer experience. To address these challenges the bank chose Qmatic and its queue management offerings, including Qmatic Solo, Intro S self-service kiosks and digital signage.

Qmatic implemented Qmatic Solo with self-service kiosks and connected digital signage so customers can take a ticket, view real-time wait information and staff can monitor service flows with up-to-date reports. The Qmatic solution lowered perceived wait times, improved customer experience and increased operational efficiency across Unicaja’s branches while giving managers visibility to continuously optimize service.

Unicaja

Ángel María Vicente Martín

Business Development and Marketing Director