Case Study: Pijnacker-Nootdorp achieves a mobile workforce and reduced wait times with Qmatic Orchestra

Pijnacker City Hall Creates a Mobile Workforce with Qmatic

Pijnacker-Nootdorp, a Dutch municipality of about 51,000 residents, needed to improve in-person citizen service, manage customer journeys more efficiently and enable a mobile workforce. To modernize appointment handling and visitor check‑in they partnered with Qmatic, deploying the Qmatic Orchestra platform along with Intro 17 self‑service kiosks, digital signage and appointment management.

Qmatic upgraded the municipality to Qmatic Orchestra, replaced kiosks, and added QR contactless check‑in, SMS appointment confirmations and mobile staff applications, with real‑time counter status and reporting. As a result, Pijnacker‑Nootdorp achieved reduced wait times, better-informed visitors, contactless self check‑in and a flexible mobile workforce able to serve citizens from tablets—outcomes delivered by Qmatic.

Pijnacker-Nootdorp

Esther Kramer

Senior Information Manager