Case Study: Alliar Médicos à Frente reduces average wait time and increases productivity with Qmatic Orchestra

Alliar Médicos à Frente Reduces Average Wait Time and Increases Productivity with Qmatic

Alliar Médicos à Frente, Brazil’s second-largest diagnostic company with more than 100 service centers and about 3,000 patients per day, faced lengthy administrative bottlenecks and unpredictable staffing that left patients waiting 15–40 minutes before reaching the counter. To transform the patient journey, reduce waiting times and provide up-to-date information to patients, Alliar engaged Qmatic and adopted Qmatic Orchestra along with consultancy services.

Qmatic conducted journey studies and staff interviews, then deployed Qmatic Orchestra, digital signage and a real-time dashboard/Staffing Command Center to align staffing with patient flow. The result: improved patient experience and communication, visibility into waiting times, transaction times and queue lengths, increased staff productivity, reduced average service/wait time and lower operating costs — all enabled by Qmatic’s solutions while managing roughly 3,000 visitors daily.

Alliar Médicos à Frente

Luiz Masetto

Processes and Operations Coordinator