InterCall B2B Case Studies & Customer Successes

InterCall, a subsidiary of West Corporation, is the largest conference and collaborations service provider in the world, and a leading provider of global cloud-based unified communications services. Founded in 1991, InterCall offers telephony, messaging, conferencing and collaboration tools for businesses of all sizes, from large global enterprises to small or regional companies. With a global footprint and broad service capabilities, InterCall’s flexible models for hosted, managed and on-premises communication services help companies get the most out of their business processes.

American Payroll Association achieves record virtual attendance and 24/7 training access with InterCall

American Payroll Association

Shannon Dewey

Manager, APA Solutions

Bon-Ton achieves streamlined company-wide communication and reduced IT support burden with InterCall

Bon-Ton

Chris Sass

Multi-Media Production Manager

CA Technologies achieves a global virtual product launch reaching 2,000+ partners and corporate users with InterCall

CA Technologies

Dave Dalton

VP Channel Marketing

Capario achieves a reliable VoIP contact center and faster customer service with InterCall

Capario

Joe Victorino

EDI manager

Central Technology Services achieves improved productivity and unified communications with InterCall

Central Technology Services

Rick DeClerk

Manager of Network Communications

CGI achieves 35% sales increase and doubles account penetration with InterCall virtual events

CGI

Sami Boudriga

Director of IT and Consulting, Advantage Service Line

CSG Systems achieves $500,000 savings and boosts productivity with InterCall Reservationless Plus (delivered by West Unified Communications Services)

CSG Systems

Cypress Insurance Group achieves disaster-protected, scalable cloud voice and contact center capabilities with InterCall

Cypress Insurance Group

Philip Ashby

IT manager

D+M Group achieves 72% lower communications TCO and global collaboration with InterCall

D+M Group

John Jackson

Vice president, Global Infrastructure and Procurement

DataCo Solutions achieves reliable, drop-free conferencing and lower costs with InterCall Unified Meeting

DataCo Solutions

Tom Koeppen

Senior Vice President of Sales and Marketing Strategies

Fifth Third Bancorp achieves reliable, high-touch investor communications with InterCall Operator Assisted services

Fifth Third Bancorp

Jim Eglseder

Vice President Investor Relations

First National Bank of Hutchinson achieves greater savings and control with InterCall IP communications solution

First National Bank of Hutchinson

Greg Binns

Executive VP

Friends University achieves improved multi-campus collaboration and unified messaging with InterCall

Friends University

Kevin Lyerla

The University’s Technology Infrastructure Manager

Global Chemical Company achieves $500,000 annual cost savings and streamlined international communications with InterCall Reservationless-Plus

Global Chemical Company

Healthcare Businesswomen’s Association achieves global reach and membership growth with InterCall’s 24/7 Leadership Online platform

Healthcare Businesswomen’s Association

Laurie Cooke

Chief Executive officer

Hines Horticulture achieves reliable, high-quality quarterly earnings calls with InterCall Operator Assisted Conferencing

Hines Horticulture

Denise Baharie

Executive Resource Manager

ICU Medical achieves faster sales communication and travel-cost savings with InterCall Reservationless-Plus conferencing

ICU Medical

KPMG attracts 10,000 global attendees and 9,300 job applications with InterCall virtual job fair

KPMG

Lisa Roiston

Associate Director

Kroger achieves enterprise-wide communication consistency and simplified billing with InterCall

Kroger

Eva Padgett

Network Operations & Engineering

LA 411 connects hundreds of busy film executives with InterCall's Webcast Studio

LA 411

Marjorie Galas

Marketing Manager

Life Fitness achieves professional, uninterrupted global webcasts with InterCall Webcast Studio

Life Fitness

Jesse Strittmater

VP/CIO

Manchester Business School connects global talent and expands MBA recruitment reach with InterCall's Global Campus

Manchester Business School

Alison Edmonds

Head of Global Careers Services

Methode Electronics achieves reliable, secure networking with InterCall managed services

Methode Electronics

Joseph Pikul

IT Lead Manager

Microsemi achieves reliable, high-quality earnings calls with InterCall Operator-Assisted Conferencing

Microsemi

Namasco achieves centralized, secure cloud communications and reduced IT burden with InterCall

Namasco

Leo Ducharme

IT director

Northwest Exterminating, Inc achieves streamlined branch expansion and reliable cloud communications with InterCall

Northwest Exterminating, Inc

Matthew Metcalfe

Director of Information Systems

PerkinElmer achieves 5,000-user Microsoft Lync adoption and enhanced global collaboration with InterCall

PerkinElmer

Andrew Lancaster

Senior IT manager

Planview achieves 250% increase in paid attendance with InterCall

Planview

Linda Roach

VP Marketing

Prommis Solutions achieves real-time contact center visibility and enhanced voice availability with InterCall

Prommis Solutions

Shawn Daniel

Telecom and Project Manager

Regulatory Affairs Professionals Society expands virtual reach and delivers high-quality candidates with InterCall

Regulatory Affairs Professionals Society

Brad Pierson

Manager, Integrated Product Sales

SAP Ariba achieves increased qualified leads and measurable pipeline ROI with InterCall

SAP Ariba

Tim Minahan

Chief Marketing Officer

Schumacher Homes achieves improved uptime and halves communications costs with InterCall (managed communications provider)

Schumacher Homes

Will McCann

Senior IT Manager

Scotts Miracle-Gro achieves scalable, cost-saving unified cloud communications with InterCall

Scotts Miracle-Gro

Signature Homes achieves 50% phone cost reduction and same-day office provisioning with InterCall

Signature Homes

Nick Wold

IT Director

SpaceTime Media achieves affordable web meetings and on-the-go collaboration with InterCall Unified Meeting

SpaceTime Media

Lauren Lampert

Director of Digital Media

Spark Interactive achieves scalable, monetized online communities with InterCall's Virtual Engagement Center

Spark Interactive

Tom Burton

Chief Executive Officer

St. Elizabeth Physicians achieves reduced costs and improved patient wait times with InterCall

St. Elizabeth Physicians

Mark Hoover

Chief Information Officer

The Travel Team achieves centralized, scalable hosted VoIP and improved contact-center performance with InterCall

The Travel Team

Joel Cristall

VP of strategic technology

Thompson Coburn LLP achieves enhanced attorney communications and lower telephony costs with InterCall

Thompson Coburn LLP

Phillip Rightler

Director of Information Systems

Univision achieves seamless global conferencing and 40% cost savings with InterCall

Univision

Steve Lenz

Director of Telecommunications

No matching case studies

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