Case Study: Namasco achieves centralized, secure cloud communications and reduced IT burden with InterCall

Cloud–based security just one benefit of UC for steel distributor

Namasco (and subsidiary Temtco Steel) is a national steel distributor serving more than 8,000 metalworking customers and operating about 30 locations. Rapid growth through acquisitions left the company with a patchwork of aging, non‑Cisco PBX systems, mixed connectivity (PRI, analog, TDM), disparate bills, and limited on‑site IT resources, creating a pressing need to unify communications, improve security, and simplify branch integration.

West IP Communications implemented a managed, cloud‑hosted communications suite that replaced the fragmented PBXs with a centralized, redundant system and 24/7 NOC support. The solution streamlined nationwide calling, improved security and reliability with backup networks, reduced the burden on Namasco’s small IT team, and included hands‑on training so staff could adopt the new Cisco‑based phones quickly.

Namasco

Leo Ducharme

IT director