Case Study: First National Bank of Hutchinson achieves greater savings and control with InterCall IP communications solution

Greater savings and control with IP communications solution

First National Bank of Hutchinson, a community-owned bank in southwest Kansas with five branches and about 156 employees, faced an aging Plexar phone system, unsupported hardware, and an inflexible switchboard that limited service, mobility, and administrative control. Management wanted a modern communications platform that integrated with e-mail, was easy to use, and allowed rapid Moves, Adds, and Changes without long technician delays.

West IP Communications implemented a Cisco-based IP communications solution—Cisco Unity unified messaging integrated with GroupWise, Cisco CallManager, IP phones, PC Attendant, switches and routers—so voicemail is delivered as .wav files to e-mail, MACs are handled internally in minutes, and staff can access messages on mobile devices. Employee feedback has been overwhelmingly positive, customer handoffs are clearer, administration is simpler, and the bank is seeing faster, more efficient communications and cost savings as it continues to roll out the system.

First National Bank of Hutchinson

Greg Binns

Executive VP