Case Study: Univision achieves seamless global conferencing and 40% cost savings with InterCall

Achieving seamless international connectivity and communication

Univision, the leading U.S. Spanish‑language media company with headquarters in Miami and major operations in New York and Los Angeles, needed reliable, easy-to-use conferencing to support reporters and staff working around the world. Its previous provider required callers outside the U.S. to dial different numbers, causing confusion, missed meetings and poor customer support; Univision also needed better video capabilities for HR training and large-scale broadcasts.

Univision implemented West’s InterCall Reservationless‑Plus with Global Network Access, InterCall Unified Meeting, Adobe Connect and InterCall Webcasting. The solution gave employees a single toll‑free number worldwide, combined audio/web conferencing with no‑download desktop and video sharing, and scalable webcasting for thousands of viewers. Results included a 40% cost reduction, faster response times (minutes or hours vs. days), higher user adoption and collaboration, and flexible, department‑level feature controls.

Univision

Steve Lenz

Director of Telecommunications