Case Study: Central Technology Services achieves improved productivity and unified communications with InterCall

Banking IT Provider Increases Productivity with Unified Communications Solution

Central Technology Services (CTS), a wholly owned subsidiary of Central Bancompany that provides IT operations for 13 community banks in the Midwest, needed to improve how mobile technicians and distributed staff stayed connected. With a complex environment of hundreds of servers and routers and dozens of Mitel and Cisco PBX systems, employees lacked presence indicators and unified voicemail, often missing calls while traveling and unable to use a single company extension across locations.

CTS deployed Microsoft Office Communications Server 2007 and Exchange Server 2007 Unified Messaging, integrated with existing PBXs and endpoint devices, to provide presence, click-to-call/IM from Outlook, and voicemail delivered to users’ inboxes and mobile devices. The result: faster, more reliable contact for dispersed staff, fewer missed calls, an estimated savings of about 15 minutes per employee per day, and a cost-effective foundation for expanded conferencing and future unified-communications rollouts.

Central Technology Services

Rick DeClerk

Manager of Network Communications