Case Study: Global Chemical Company achieves $500,000 annual cost savings and streamlined international communications with InterCall Reservationless-Plus

Streamlines International Communications, Cuts Costs

One of the world’s leading chemical companies, with staff concentrated in the United States, Europe and Asia, needed to improve global collaboration and cut costs. Before partnering with West, the company relied on disparate regional telecom systems that made scheduling conference calls difficult and forced more frequent travel, so it sought a single, easy-to-use global conferencing solution.

West was selected to provide InterCall Reservationless-Plus® audio conferencing with Global Network Access and operator-assisted service, and helped build a multilingual web portal where employees can request accounts (created within 24 hours). More than 8,000 staff now use the platform, travel for meetings has dropped (from every other month to about every five–six months), and the company realized roughly $500,000 in annual savings, leading to a contract renewal.