Case Study: D+M Group achieves 72% lower communications TCO and global collaboration with InterCall

Global Electronics Group Transforms Company Culture with Cloud-Based Collaboration

D+M Group, a global consumer‑electronics company of about 2,000 employees (brands include Denon, Marantz and McIntosh), needed to break down brand silos, improve operational efficiency, foster cross‑brand collaboration and lower the total cost of communications after moving from autonomous operations to a more integrated corporate structure.

The company adopted Cisco Hosted Collaboration Solution (via West IP Communications), managed Cisco TelePresence and WebEx to provide a single cloud communications platform with SRST failover. The unified system made global collaboration easier, accelerated decision‑making and reduced travel, while cutting three‑year communications TCO at its Mahwah HQ by 72% (with 40–50% savings at other sites) and lowering contact‑center costs.

D+M Group

John Jackson

Vice president, Global Infrastructure and Procurement