Case Study: Cypress Insurance Group achieves disaster-protected, scalable cloud voice and contact center capabilities with InterCall

Disaster–protected voice system and contact center key for Jacksonville insurance firm

Cypress Insurance Group, a full‑service Florida insurance agency, was hampered by an aging, proprietary PBX that offered only basic calling and no disaster recovery, scalability or contact‑center features—leaving its small IT team overburdened and the firm vulnerable during hurricane‑driven call surges in the Jacksonville area.

West IP Communications deployed its VoiceMaxx hosted VoIP suite and ControlMaxx call‑routing/contact‑center tools to provide unlimited inbound/outbound capacity, rapid burst scaling, CAT (catastrophe) contact‑center capabilities and 24/7 NOC support. The result: resilient, disaster‑protected voice services with improved contact‑center visibility and reporting, reduced day‑to‑day IT management, and fast recovery/relocation capability when needed.

Cypress Insurance Group

Philip Ashby

IT manager