Case Study: Thompson Coburn LLP achieves enhanced attorney communications and lower telephony costs with InterCall

Law Firm Empowers Attorneys and Reduces Costs by Using Unified Communications

Thompson Coburn LLP is a full‑service law firm with about 750 employees (340 attorneys) across offices in St. Louis, Washington, D.C., Chicago and Belleville. Facing aging, fragmented PBX systems and a need to give attorneys more reliable, flexible ways to communicate (including video and mobile access) while lowering costs and capturing call-related client data, the firm sought a modern unified communications platform.

Thompson Coburn deployed Microsoft Office Communications Server 2007 with Office Communicator, integrated it with Exchange unified messaging, its in‑house Firm Contact Manager CRM, and Cisco telephony hardware (with Microsoft RoundTable devices for video). The rollout expanded presence, IM, voice and video options, consolidated interoffice voice onto VoIP, reduced telephony and maintenance costs, improved reliability, and enabled automatic collection and display of call-related client information to support future business value.

Thompson Coburn LLP

Phillip Rightler

Director of Information Systems