Case Study: Scotts Miracle-Gro achieves scalable, cost-saving unified cloud communications with InterCall

Cloud Communications Replaces Aging PBX for Scotts Miracle–Gro

Scotts Miracle‑Gro, the world’s largest marketer of branded consumer lawn and garden products, faced an aging Avaya PBX deployed via ACS/Xerox across more than 60 dispersed sites. With voice and data split between carriers, no call‑reporting or telecom expertise in‑house, and a need to scale users on a monthly OPEX basis, Scotts sought a managed, hosted unified communications solution that delivered modern features and robust reporting.

West IP Communications delivered a Cisco‑centric hosted solution—VoiceMaxx CE—integrating messaging, presence, mobility, WebEx/video, ControlMaxx contact center, MaxxConnect SIP trunking and the Maxxis redundant network. The MaxxPoint portal gave Scotts real‑time voice/data visibility, enabling better decisions and cost reductions, while the hosted OPEX model provided the desired per‑user monthly scalability across all 60+ locations.

Scotts Miracle-Gro