PerfectServe B2B Case Studies & Customer Successes

PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk.

Case Studies

Showing 59 PerfectServe Customer Success Stories

Advocate Aurora Health achieves 29% faster patient bed assignments and 164 more monthly placements with PerfectServe Clinical Collaboration

Advocate Aurora Health

Advocate Good Samaritan Hospital achieves 99% reduction in overhead physician pages with PerfectServe

Advocate Good Samaritan Hospital

Mancill Stewart

Communication Lead

Advocate Health Care achieves a 99% reduction in overhead physician pages with PerfectServe

Advocate Health Care

Mancill Stewart

Communication Lead

Advocate Medical Group achieves 96% physician adoption and streamlined secure care-team communication with PerfectServe

Advocate Medical Group

Jennifer DeBruler

Medical Director

Ascension Michigan achieves secure, HIPAA-compliant clinical communication and faster care with PerfectServe

Ascension

Mike Burke

HIPAA Privacy Officer

Balboa Nephrology Medical Group achieves streamlined, HIPAA-compliant clinical communications with PerfectServe

Balboa Nephrology Medical Group

Patrick Hoz

Director of Practice Operations

Bon Secours Mercy Health achieves rapid rehab referrals, 50% more patients in treatment, and a 34% reduction in opioid-related deaths with PerfectServe Clinical Communication & Collaboration (CC&C)

Bon Secours Mercy Health

Enhancing Cardiology Care with a Medical Answering Service

Cardiology Consultants of Toms River

Stephanie Fusaro

Clinical Coordinator

Carilion Clinic achieves HIPAA-compliant, standardized clinical communication with PerfectServe Clinical Collaboration

Carilion Clinic

Cherry Creek Eye Physicians & Surgeons achieves complaint-free after-hours call management with PerfectServe

Cherry Creek Eye Physicians & Surgeons

Lea Petersen

Practice Administrator

Children's Hospital & Medical Center achieves centralized provider scheduling and improved patient safety with PerfectServe

Children's Hospital and Medical Center

Scott James

Emergency Physician and Medical Director

Clear Medical Imaging achieves faster, fairer scheduling with PerfectServe Lightning Bolt

Clear Medical Imaging

Genesys Regional Medical Center achieves faster, more reliable stroke response with PerfectServe

Genesys Regional Medical Center

Rebecca Banat

RN, Director, Neuroscience & Oncology Services

Hennepin Healthcare achieves secure, real-time clinical communication and faster patient discharges with PerfectServe (Clinical Collaboration powered by Telmediq)

Hennepin Healthcare

How to Improve Call Workflows

Hopewell Health

Douglas Carr

Chief Medical Officer

Hospital for Special Surgery (HSS) achieves rapid clinical communication and nurse mobility with PerfectServe

Hospital for Special Surgery (HSS)

Hospital for Special Surgery (HSS) achieves 73% faster rapid response with PerfectServe

Hospital for Special Surgery (HSS)

Houston Methodist San Jacinto Hospital achieves streamlined physician communication and improved ED flow with PerfectServe

Houston Methodist San Jacinto Hospital

Donna Gares

Chief Executive Officer

IPC/Senior Care of Colorado achieves faster, HIPAA-compliant communications and 50% cost savings with PerfectServe

IPC/Senior Care of Colorado

Shelly Thomas

Director of Operations

Large Health Company saves 2,000 hours and $84,000 annually with PerfectServe Lightning Bolt integration

Large Health Company

Leading Ear, Nose, and Throat Medical Company achieves seamless patient call management with PerfectServe

Leading Ear, Nose, and Throat Medical Company

Leading Midwest Healthcare Company achieves streamlined call center workflows and faster response times with PerfectServe

Leading Midwest Healthcare Company

Lima Memorial Health System achieves 85% meds-to-beds capture and 10% patient experience increase with PerfectServe Patient Engagement

Lima Memorial Health System

Stacy Graymire

Executive Director of Nursing

McLaren Health Care achieves a successful virtual go-live and improved patient safety with PerfectServe Clinical Collaboration

McLaren Health Care

Norman Chapin

Chief Medical Officer

MemorialCare achieves 68% faster physician callbacks and $56K+ overtime savings with PerfectServe Clinical Communication & Collaboration (CC&C)

MemorialCare

Tim Hortter

Critical Care Nurse

MemorialCare cuts physician callback time 68% and reduces overtime with PerfectServe

MemorialCare

Scott Raymond

Executive Director Information Services

Mercy Health achieves better patient safety and risk management with PerfectServe

Mercy Health

Randall King

CMIO and Chief of Staff

Mercy Health St. Vincent Medical Center achieves secure, streamlined resident communication and faster clinical decisions with PerfectServe

Mercy Health

Randall King

CMIO and Chief of Staff

Methodist Le Bonheur Healthcare achieves streamlined patient transfers and nearly 40% faster bed placement with PerfectServe

Methodist Le Bonheur Healthcare

Mid-Atlantic Nephrology Associates achieves unified, secure clinical communication and real-time schedule sync with PerfectServe

Mid-Atlantic Nephrology Associates

Tracy Guringo

Practice Manager

Performance Improvement Manager

Ochsner Health achieves a 30% increase in physician satisfaction with PerfectServe Provider Scheduling (Lightning Bolt)

Ochsner Health

Dhruv Choudhry

Ochsner Health

Park Nicollet Methodist Hospital achieves 32% drop in readmission rates with PerfectServe

Park Nicollet Methodist Hospital

Karen Loscheider

Manager Nurse Line & Central Refill Department

Piedmont Healthcare Foundation achieves a 21% cost reduction and standardizes after-hours services with PerfectServe

Piedmont Healthcare Foundation

Ryan Bowcut

Executive Director of Operations

Premier Surgical Associates achieves secure, efficient clinical communication with PerfectServe

Premier Surgical Associates

Matt West

Chief Operating Officer

Prisma Health expedites patient throughput and reduces care delays with PerfectServe

Prisma Health

Nicholas Perkins

Hospitalist and Physician Informaticist

Ridgeview Medical Center achieves 12.6% drop in no-show rate with PerfectServe

Ridgeview Medical Center

Ben Nielsen

Vice President, Ambulatory Services

Rossi Teri MD achieves streamlined cross-state call management and saves 2 hours daily with PerfectServe

Rossi Teri MD

Pam Beers

Office Manager

How Savannah Neurology Specialists Reinvented Their Medical Answering Service Workflows

Savannah Neurology Specialists

Amy Knighton

Chief Executive Officer

How Healthcare Automation Helped Her Practice Grow

Sound Beach Pediatrics

Katherine Noble

Founder

Southwest Cancer Center achieves fewer answering-service errors and $13K/year cost savings with PerfectServe’s Answering Service

Southwest Cancer Center

Cara Bertone

Practice Manager

Spectrum Health System achieves faster response times and improved patient safety with PerfectServe

Spectrum Health System

Matthew Denenberg

Vice President

Spectrum Health System achieves real-time physician reach and streamlined on-call scheduling with PerfectServe

Spectrum Health System

Julie Scholten

Project Manager for Nursing Administration

St. Elizabeth Healthcare achieves faster patient treatment with PerfectServe automated on-call scheduling

St. Elizabeth Healthcare

Renee Loveless

Medical Staff Coordinator

St. John Providence Health System achieves faster door-to-treatment times for acute stroke with PerfectServe

St. John Providence Health System

Paul Cullis

Chief of Neurology, Stroke Program Director

St. John Providence Health System achieves secure, efficient clinical communications with PerfectServe

St. John Providence Health System

Mike Burke

HIPAA privacy officer

St. Rita’s Medical Center achieves faster stroke-to-treatment times with PerfectServe

St. Rita’s Medical Center

Jolene Marshall

Stroke and Neurology Resource Clinician

Summit Medical Group (Farragut Family Practice) achieves seamless after-hours routing and 24/7 support for 600+ patients with PerfectServe Answering Service

Summit Medical Group

Sairy Martocci

Site Manager

Summit Medical Group achieves error-free after-hours call routing and physician number privacy with PerfectServe

Summit Medical Group

Sairy Martocci

Site Manager

The Harbin Clinic achieves a 90% reduction in patient wait times and dependable on‑call routing with PerfectServe Practice Communication

The Harbin Clinic

Adam Grant

Manager, Project Management Office

Tower Health (Reading Hospital ED) saves time and improves provider satisfaction with PerfectServe Provider Scheduling

Tower Health

Brian Lahmann

Chair, Department of Emergency Medicine

UK HealthCare achieves 1,000+ hours of annual time savings with PerfectServe Optimized Scheduling

UK HealthCare

University of Tennessee Medical Center achieves 76.3% faster communication initiation with PerfectServe

University of Tennessee Medical Center

Clay Callison

Chief Medical Information Officer

University of Tennessee Medical Center achieves faster follow-up scheduling and reduced readmissions with PerfectServe

University of Tennessee Medical Center

Becky Newport

Nurse Manager

University of Tennessee Medical Center achieves rapid follow-up scheduling and reduced readmissions with PerfectServe

University of Tennessee Medical Center

Becky Newport

Nurse Manager

WellStar Health System achieves rapid, seamless patient transfers with PerfectServe

WellStar Health System

Allison Haldeman

Transfer Coordinator

Women's Health Associates achieves fewer missed calls and faster patient care with PerfectServe Practice Communication

Women's Health Associates

Jaylee Campos

Office Coordinator

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PerfectServe B2B Case Studies & Customer Successes

Case Studies

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