PerfectServe B2B Case Studies & Customer Successes

PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk.

Case Studies

Showing 103 PerfectServe Customer Success Stories

Advocate Aurora Health achieves 29% faster patient bed assignments and 164 more monthly placements with PerfectServe Clinical Collaboration

Advocate Aurora Health

Advocate Aurora Health streamlines patient transfers and improves patient flow with PerfectServe Clinical Collaboration

Advocate Aurora Health

Advocate Good Samaritan Hospital achieves 99% reduction in overhead physician pages with PerfectServe

Advocate Good Samaritan Hospital

Mancill Stewart

Communication Lead

Advocate Good Samaritan Hospital reduces overhead physician pages by 99% with PerfectServe Clinical Collaboration

Advocate Good Samaritan Hospital

Advocate Health Care achieves a 99% reduction in overhead physician pages with PerfectServe

Advocate Health Care

Mancill Stewart

Communication Lead

Advocate Medical Group achieves 96% physician adoption and streamlined secure care-team communication with PerfectServe

Advocate Medical Group

Jennifer DeBruler

Medical Director

Advocate Medical Group achieves 96% physician adoption with PerfectServe Clinical Collaboration

Advocate Medical Group

Advocate Medical Group improves patient transfers and nurse-to-physician communication with PerfectServe Clinical Collaboration

Advocate Medical Group

Allegheny Health Network reduces stroke treatment delays with PerfectServe

Allegheny Health Network

Ascension Michigan achieves secure, HIPAA-compliant clinical communication and faster care with PerfectServe

Ascension

Mike Burke

HIPAA Privacy Officer

Balboa Nephrology achieves fair, efficient scheduling and faster communication with PerfectServe

Balboa Nephrology

Balboa Nephrology Medical Group achieves streamlined, HIPAA-compliant clinical communications with PerfectServe

Balboa Nephrology Medical Group

Patrick Hoz

Director of Practice Operations

Balboa Nephrology Medical Group streamlines secure clinical communication with PerfectServe

Balboa Nephrology Medical Group

Bon Secours Mercy Health achieves rapid rehab referrals, 50% more patients in treatment, and a 34% reduction in opioid-related deaths with PerfectServe Clinical Communication & Collaboration (CC&C)

Bon Secours Mercy Health

Clinical Coordinator

Practice Administrator

Cherry Creek Eye Physicians and Surgeons improves patient call handling with PerfectServe

Cherry Creek Eye Physicians and Surgeons, P.C

Children's Hospital & Medical Center achieves centralized provider scheduling and improved patient safety with PerfectServe

Children's Hospital and Medical Center

Scott James

Emergency Physician and Medical Director

RN, Director, Neuroscience & Oncology Services

a Midwest healthcare system improves call center workflows with PerfectServe Operator Console

Healthcare System With Multiple Care Facilities

Hennepin Healthcare achieves secure, real-time clinical communication and faster patient discharges with PerfectServe (Clinical Collaboration powered by Telmediq)

Hennepin Healthcare

Hennepin Healthcare bridges communication gaps and speeds care coordination with PerfectServe Clinical Collaboration

Hennepin Healthcare

How to Improve Call Workflows

Hopewell Health

Douglas Carr

Chief Medical Officer

Hopewell Health improves call management and HIPAA-compliant workflows with PerfectServe

Hopewell Health

Hospital for Special Surgery improves clinical communication and patient satisfaction with PerfectServe Clinical Collaboration

Hospital for Special Surgery

Houston Methodist San Jacinto Hospital achieves streamlined physician communication and improved ED flow with PerfectServe

Houston Methodist San Jacinto Hospital

Donna Gares

Chief Executive Officer

IPC/Senior Care of Colorado achieves faster, HIPAA-compliant communications and 50% cost savings with PerfectServe

IPC/Senior Care of Colorado

Shelly Thomas

Director of Operations

Leading Midwest Healthcare Company achieves streamlined call center workflows and faster response times with PerfectServe

Leading Midwest Healthcare Company

Lima Memorial Health System achieves 85% meds-to-beds capture and 10% patient experience increase with PerfectServe Patient Engagement

Lima Memorial Health System

Stacy Graymire

Executive Director of Nursing

McLaren Health Care achieves a successful virtual go-live and improved patient safety with PerfectServe Clinical Collaboration

McLaren Health Care

Norman Chapin

Chief Medical Officer

McLaren Health Care improves clinical communication and patient safety with PerfectServe Clinical Collaboration

McLaren Health Care

MemorialCare cuts physician callback time 68% and reduces overtime with PerfectServe

MemorialCare

Scott Raymond

Executive Director Information Services

MemorialCare achieves 68% faster physician callbacks and $56K+ overtime savings with PerfectServe Clinical Communication & Collaboration (CC&C)

MemorialCare

Tim Hortter

Critical Care Nurse

MemorialCare Orange Coast Medical Center streamlines nurse communication and cuts physician callback times with PerfectServe

MemorialCare

Mercy Health achieves better patient safety and risk management with PerfectServe

Mercy Health

Randall King

CMIO and Chief of Staff

Mercy Health St. Vincent Medical Center achieves secure, streamlined resident communication and faster clinical decisions with PerfectServe

Mercy Health

Randall King

CMIO and Chief of Staff

Mercy Health St. Vincent Medical Center streamlines secure resident communication with PerfectServe Clinical Collaboration

Mercy Health

Methodist Hospital System reduces clinician communication delays with PerfectServe Clinical Collaboration

Methodist Hospital System (San Jacinto Methodist Hospital)

Methodist Le Bonheur Healthcare achieves streamlined patient transfers and nearly 40% faster bed placement with PerfectServe

Methodist Le Bonheur Healthcare

Mid-Atlantic Nephrology Associates achieves unified, secure clinical communication and real-time schedule sync with PerfectServe

Mid-Atlantic Nephrology Associates

Tracy Guringo

Practice Manager

Performance Improvement Manager

Ochsner Health

Manager Nurse Line & Central Refill Department

Park Nicollet Methodist Hospital cuts readmissions by 32% with PerfectServe Patient Engagement

Park Nicollet Methodist Hospital

Piedmont Healthcare Foundation achieves a 21% cost reduction and standardizes after-hours services with PerfectServe

Piedmont Healthcare Foundation

Ryan Bowcut

Executive Director of Operations

Piedmont Healthcare standardizes physician practice communications with PerfectServe

Piedmont Healthcare Foundation

Premier Surgical Associates achieves secure, efficient clinical communication with PerfectServe

Premier Surgical Associates

Matt West

Chief Operating Officer

Premier Surgical Associates improves clinical and after-hours communication with PerfectServe

Premier Surgical Associates

Prisma Health expedites patient throughput and reduces care delays with PerfectServe

Prisma Health

Nicholas Perkins

Hospitalist and Physician Informaticist

Prisma Health enhances clinical communication and reduces care delays with PerfectServe Clinical Collaboration

Prisma Health

Ridgeview Medical Center achieves 12.6% drop in no-show rate with PerfectServe

Ridgeview Medical Center

Ben Nielsen

Vice President, Ambulatory Services

Ridgeview Rehab Specialties reduces no-shows by 12.6% with PerfectServe Patient Engagement

Ridgeview Medical Center

Rossi Teri MD achieves streamlined cross-state call management and saves 2 hours daily with PerfectServe

Rossi Teri MD

Pam Beers

Office Manager

Savannah Neurology Specialists improves call routing and provider privacy with PerfectServe

Savannah Neurology Specialists

Amy Knighton

Chief Executive Officer

Savannah Neurology Specialists improves call handling and patient communication with PerfectServe Practice Communication

Savannah Neurology Specialists

How Healthcare Automation Helped Her Practice Grow

Sound Beach Pediatrics

Katherine Noble

Founder

Sound Beach Pediatrics streamlines pediatric scheduling and after-hours call routing with PerfectServe

Sound Beach Pediatrics

Southwest Cancer Center achieves fewer answering-service errors and $13K/year cost savings with PerfectServe’s Answering Service

Southwest Cancer Center

Cara Bertone

Practice Manager

Spectrum Health System achieves faster response times and improved patient safety with PerfectServe

Spectrum Health System

Matthew Denenberg

Vice President

Spectrum Health System achieves real-time physician reach and streamlined on-call scheduling with PerfectServe

Spectrum Health System

Julie Scholten

Project Manager for Nursing Administration

Spectrum Health System improves patient safety and physician satisfaction with PerfectServe

Spectrum Health System

St. Elizabeth Healthcare achieves faster patient treatment with PerfectServe automated on-call scheduling

St. Elizabeth Healthcare

Renee Loveless

Medical Staff Coordinator

St. Elizabeth Healthcare automates ED call schedules in real time with PerfectServe Clinical Collaboration

St. Elizabeth Healthcare

St. John Providence Health System achieves secure, efficient clinical communications with PerfectServe

St. John Providence Health System

Mike Burke

HIPAA privacy officer

St. John Providence Health System achieves faster door-to-treatment times for acute stroke with PerfectServe

St. John Providence Health System

Paul Cullis

Chief of Neurology, Stroke Program Director

St. Rita’s Medical Center achieves faster stroke-to-treatment times with PerfectServe

St. Rita’s Medical Center

Jolene Marshall

Stroke and Neurology Resource Clinician

Site Manager

Summit Medical Group (Farragut Family Practice) achieves seamless after-hours routing and 24/7 support for 600+ patients with PerfectServe Answering Service

Summit Medical Group

Sairy Martocci

Site Manager

The Harbin Clinic achieves a 90% reduction in patient wait times and dependable on‑call routing with PerfectServe Practice Communication

The Harbin Clinic

Adam Grant

Manager, Project Management Office

Tower Health (Reading Hospital ED) saves time and improves provider satisfaction with PerfectServe Provider Scheduling

Tower Health

Brian Lahmann

Chair, Department of Emergency Medicine

Nurse Manager

University of Tennessee Medical Center achieves 76.3% faster communication initiation with PerfectServe

University of Tennessee Medical Center

Clay Callison

Chief Medical Information Officer

University of Tennessee Medical Center achieves faster follow-up scheduling and reduced readmissions with PerfectServe

University of Tennessee Medical Center

Becky Newport

Nurse Manager

University of Tennessee Medical Center boosts communication efficiency with PerfectServe

University of Tennessee Medical Center

WellStar Health System achieves rapid, seamless patient transfers with PerfectServe

WellStar Health System

Allison Haldeman

Transfer Coordinator

WellStar Health System achieves faster patient transfers with PerfectServe Clinical Collaboration

WellStar Health System

Women's Health Associates achieves fewer missed calls and faster patient care with PerfectServe Practice Communication

Women's Health Associates

Jaylee Campos

Office Coordinator

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PerfectServe B2B Case Studies & Customer Successes

Case Studies

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