Case Study: Mid-Atlantic Nephrology Associates achieves unified, secure clinical communication and real-time schedule sync with PerfectServe

How Mid-Atlantic Nephrology Associates Unified Communication

Mid-Atlantic Nephrology Associates (MANA), a Greater Baltimore nephrology practice serving more than 1,700 patients annually across 13 hospitals, 8 offices and 2 surgical Access Centers with 53 providers, struggled with beeper-era workflows: clinicians received only callback numbers with no context, wrong providers were frequently contacted, schedules were uncontrollable, dialysis units lacked oversight, and staff shared logins that caused lockouts. To address these issues MANA implemented PerfectServe’s Practice Communication & Patient Engagement solution.

PerfectServe deployed unique logins and toll‑free access, optimized selection and routing rules, real‑time schedule sync, secure messaging, group notifications, facility-level reporting, and default after‑hours routing. As a result practice managers now control and see synchronized schedules, can notify teams instantly, and have improved oversight of dialysis units; backup alerts trigger if a provider hasn’t responded within 45 minutes so “no calls are ever missed.” PerfectServe’s platform eliminated recurring lockouts and modernized secure clinician-to-clinician and patient communication across the practice.

Mid-Atlantic Nephrology Associates

Tracy Guringo

Practice Manager