Case Study: St. John Providence Health System achieves faster door-to-treatment times for acute stroke with PerfectServe

Rapid team notification accelerates treatment at St. John Hospital

St. John Providence Health System (St. John Hospital & Medical Center) needed to standardize and accelerate acute stroke care to meet primary stroke center certification goals. The hospital struggled with slow, inconsistent on‑call notification, lack of escalation/backups, poor schedule visibility, and limited call tracking, so they chose PerfectServe’s Clinical Collaboration solution to create a reliable single‑call team notification process.

PerfectServe implemented automated, rules‑based routing of on‑call schedules, simultaneous team alerts, automatic escalation, real‑time schedule updates, and call/patient data capture. The changes cut neurologist response time from 22 to 2 minutes (90% improvement), reduced door‑to‑CT from 78 to 46 minutes (41% reduction), tripled tPA administrations year‑over‑year, and increased tracking of stroke‑like presentations by 25%, improving care timeliness and Joint Commission reporting.

St. John Providence Health System

Paul Cullis

Chief of Neurology, Stroke Program Director