Case Study: Houston Methodist San Jacinto Hospital achieves streamlined physician communication and improved ED flow with PerfectServe

Optimizing communication with physicians at San Jacinto Methodist Hospital

Houston Methodist San Jacinto Hospital, a 275-bed community hospital in Baytown, TX and member of the Houston-based Methodist Hospital System, faced persistent problems getting staff to physicians quickly and reliably. Clinical leaders and nurses reported cumbersome, error-prone contact lists and frequent missed calls that delayed care and frustrated emergency and admitting teams. Seeking a better solution during an information-system upgrade, leadership selected PerfectServe’s clinical communications platform and implemented it in February 2012.

PerfectServe deployed its single-network communications and directory—routing voice, text and web/system messages based on workflow and physician contact preferences, with a 24/7 help center and on-site training support—so staff now dial one five-digit number to reach the right provider. The result was streamlined ED flow, shorter response times, fewer complaints about missed calls, reduced time nurses spent checking call lists, faster medication-order processing, and improved documentation of outreach—demonstrable improvements credited directly to PerfectServe.

Houston Methodist San Jacinto Hospital

Donna Gares

Chief Executive Officer