Case Study: Bon Secours Mercy Health achieves rapid rehab referrals, 50% more patients in treatment, and a 34% reduction in opioid-related deaths with PerfectServe Clinical Communication & Collaboration (CC&C)

Bon Secours Mercy Health - Customer Case Study

Bon Secours Mercy Health, one of the 20 largest health systems in the U.S., faced communities devastated by the opioid epidemic where emergency departments could revive patients but struggled to connect them quickly with community-based treatment—many patients left the ED without enrolling in programs. To close that gap, Bon Secours Mercy Health implemented PerfectServe Clinical Communication & Collaboration (CC&C), integrated with Epic and Active Directory to improve timely referrals and care coordination.

Using PerfectServe, the health system connected 14 treatment facilities with read-only EHR access and Dynamic Intelligent Routing® via a HIPAA-compliant app, enabling 24/7 on-call schedules and faster patient intake. The solution cut enrollment timelines from 4–6 weeks to hours and delivered measurable impact: a 4-minute average response time, a 50% increase in patients entering treatment, 36% fewer overdose ED visits, 34% fewer opioid-related deaths, and a 33% reduction in medic runs.

Bon Secours Mercy Health