Case Study: Children's Hospital & Medical Center achieves centralized provider scheduling and improved patient safety with PerfectServe

Centralizing Provider Scheduling Across an Enterprise

Children's Hospital and Medical Center in Omaha is a 145‑bed nonprofit pediatric specialty center serving patients across the region. Different departments relied on paper schedules, spreadsheets, and disparate tools, leaving no centralized place for shifts, time‑off requests, or schedule changes and creating inaccuracies and inefficiencies. To address this, the hospital implemented PerfectServe’s Provider Scheduling (Powered by Lightning Bolt).

PerfectServe deployed its Provider Scheduling solution and integrated it with CHMC’s communication systems to provide a single, mobile‑accessible platform and real‑time intranet schedules. The change improved schedule visibility and clinical routing, enabled one‑minute shift swaps via the app, and produced measurable time savings — call center staff save about 9 hours 36 minutes per month (~115 hours/year) and departments transitioning from manual scheduling report roughly 120 hours saved per year — while enhancing collaboration and patient safety.

Children's Hospital and Medical Center

Scott James

Emergency Physician and Medical Director