Case Study: Savannah Neurology Specialists improves call routing and provider privacy with PerfectServe

How Savannah Neurology Specialists Reinvented Their Medical Answering Service Workflows

Savannah Neurology Specialists, a dual-location neurology practice in Savannah, GA, was struggling with an answering service that caused long hold times, misrouted calls, transcription errors, and delays for urgent stroke consults. The outdated process also forced providers to share personal cell numbers for callbacks, creating privacy concerns and frustration for both staff and patients. PerfectServe’s Practice Communication was chosen to replace the unreliable live-agent workflow.

With PerfectServe’s automated answering service, secure mobile app, voice-to-text messaging, and number masking, Savannah Neurology Specialists improved call routing, protected provider privacy, and sped up communication across the practice. PerfectServe helped the clinic deliver more accurate patient information, faster call transfers, and a smoother experience for patients and referring providers, while giving providers more control and confidence in how they are contacted.

Savannah Neurology Specialists

Amy Knighton

Chief Executive Officer