Case Study: Spectrum Health System achieves faster response times and improved patient safety with PerfectServe

Doctors and hospital leadership recognize elevated patient safety and physician satisfaction with PerfectServe

Spectrum Health System, a 12-hospital network in West Michigan with more than 3,000 physicians, faced unsafe, paper-based communication workflows that caused delays in reaching on‑call physicians and risked patient safety. To modernize and secure clinician communication, Spectrum implemented PerfectServe’s secure care team collaboration platform (including PerfectServe Synchrony) to replace binders and unintegrated calendars.

PerfectServe rolled out the solution in three months, achieving nearly 50% physician adoption early and now supporting up to 60,000 interactions per month. The platform cut average response times from 12 minutes to 4 minutes, with 74% of physician contact attempts completed in 10 minutes or less, reduced staffing needed to manage schedules, lowered operational costs, and measurably improved physician satisfaction and patient safety.

Spectrum Health System

Matthew Denenberg

Vice President