Case Study: Hennepin Healthcare achieves secure, real-time clinical communication and faster patient discharges with PerfectServe (Clinical Collaboration powered by Telmediq)

Bridging Communication Gaps Through Smartphone Adoption

Hennepin Healthcare, a 484‑bed academic medical center and integrated health system in Minneapolis, faced major communication challenges after relying on pagers for more than a decade. CTO Matt Werder found that paging workflows were creating communication gaps, slowing discharges, and consuming more than 40% of nurses’ time per 12‑hour shift with message tracking and return calls. To modernize clinician communication, Hennepin turned to PerfectServe’s Clinical Collaboration powered by Telmediq.

PerfectServe implemented Telmediq’s secure, HIPAA‑compliant messaging platform integrated with the existing pager network, Epic, on‑call schedules, and other systems, preserving individual pager numbers for about 500 clinical users. The solution delivered real‑time, auditable messaging, automatic priority escalation, custom workflows, and interoperability—enabling mobile adoption, improving message tracking and auditing, and helping reduce the administrative burden on clinicians while streamlining coordination across the continuum of care.

Hennepin Healthcare