Case Study: Genesys Regional Medical Center achieves faster, more reliable stroke response with PerfectServe

Automating stroke response for efficiency and effectiveness

Genesys Regional Medical Center, a 400‑bed hospital in Grand Blanc, MI, was challenged by unreliable pagers, inconsistent message content and disruptive overhead paging that delayed neurologist response for suspected stroke patients. To reduce door‑to‑treatment times and strengthen its stroke program, Genesys Regional Medical Center implemented PerfectServe’s secure clinical communication and collaboration platform.

PerfectServe replaced the old paging workflow with automated routing, individual notifications, escalation pathways (alerting the Medical Director if clinicians don’t respond), and automated call schedules. As a result, neurologists now respond in minutes rather than experiencing 20–30 minute delays, EMS and ED staff contact specialists sooner, ancillary turnaround times have decreased, and the hospital is managing high stroke volumes (50–60/month) more efficiently — moving toward aggressive door‑to‑tPA goals and providing real‑time data for ongoing improvement.

Genesys Regional Medical Center

Rebecca Banat

RN, Director, Neuroscience & Oncology Services