Case Study: Advocate Health Care achieves a 99% reduction in overhead physician pages with PerfectServe

Eliminating overhead physician pages results in higher productivity and happier staf

Advocate Health Care’s Advocate Good Samaritan Hospital in Downers Grove, IL (333 beds, 1,000+ physicians) was struggling with excessive overhead physician paging—609 overhead pages in one month—which added noise that harmed staff productivity and patient experience. The hospital partnered with PerfectServe to deploy a technology-based clinician communications solution aimed at reducing overhead pages and creating a quieter, more healing environment.

PerfectServe replaced the decades-old switchboard paging workflow with direct clinician-to-physician messaging and a reminder-driven rollout to drive adoption; within weeks overhead physician pages fell to one or two requests and ultimately decreased by 99%. The result was a dramatically quieter hospital, a smaller switchboard call queue so staff could answer patient and family calls faster, strong staff adoption, and physicians who now prefer being contacted through PerfectServe.

Advocate Health Care

Mancill Stewart

Communication Lead