Case Study: St. Elizabeth Healthcare achieves faster patient treatment with PerfectServe automated on-call scheduling

Automating Call Schedules Allows for Faster Patient Treatment

St. Elizabeth Healthcare, a large Northern Kentucky / Greater Cincinnati health system with seven hospitals, five busy EDs treating more than 100,000 patients a year and 1,200 physicians, struggled with a labor-intensive, paper-based on-call scheduling process that left EDs calling wrong physicians and scrambling to find coverage across 30+ departments. To modernize communications and improve schedule accuracy, St. Elizabeth turned to PerfectServe and its Clinical Collaboration tools to automate ED call schedules.

PerfectServe implemented real-time, centralized on-call schedules accessible via desktop and the PerfectServe mobile app, enabling nurses and physicians to view and update coverage instantly. The solution sped contact to the correct provider, eliminated paper-related errors and complaints, allowed after-hours edits by providers, increased app adoption across the staff, and materially reduced the time Medical Affairs spent maintaining schedules.

St. Elizabeth Healthcare

Renee Loveless

Medical Staff Coordinator