Case Study: UK HealthCare achieves 1,000+ hours of annual time savings with PerfectServe Optimized Scheduling

Reclaiming 1,000+ Hours Per Year With Optimized Scheduling

UK HealthCare, an academic health system in Lexington, KY, was spending substantial time and administrative resources building provider schedules using outdated shift-swapping and approval methods. Errors, poor shift and on-call equity, low approval rates, and rising provider workload and stress made scheduling unsustainable, so UK HealthCare turned to PerfectServe and implemented Optimized Scheduling powered by Lightning Bolt.

PerfectServe’s Optimized Scheduling delivered a web-based, transparent solution that enabled self-swapping, unbiased schedule generation, and easy consideration of provider preferences, cutting schedule-build time from 1,480 to as little as 260 hours per year (recovering up to 1,220 hours). The implementation achieved a 99.7% time-off approval rate, 100% major-holiday approval, an 82% reduction in time spent building schedules annually, improved shift equity and provider utilization, and reduced administrative burden.

UK HealthCare