Case Study: Tower Health (Reading Hospital ED) saves time and improves provider satisfaction with PerfectServe Provider Scheduling

Saving Time With Automated and Optimized Scheduling Software

Tower Health’s Reading Hospital Emergency Department faced escalating complexity in scheduling across 80+ providers and 213+ rules, with more than 1,000 requests per month. Their previous scheduling software couldn’t optimize schedules, required manual schedule creation, and had a cumbersome interface that made shift swaps and time-off requests difficult—costing time, money, and provider satisfaction. In 2016 they turned to PerfectServe’s Provider Scheduling powered by Lightning Bolt to address these challenges.

PerfectServe implemented Provider Scheduling powered by Lightning Bolt to auto-generate accurate, optimized schedules that accommodate individual preferences, reducing manual adjustments and streamlining the process for 80+ providers. The system processes 1,000+ time-off requests monthly, gives providers autonomy to manage requests dynamically, improves work/life balance, and delivered measurable time savings and higher provider satisfaction for Tower Health’s ED.

Tower Health

Brian Lahmann

Chair, Department of Emergency Medicine