Case Study: Carilion Clinic achieves HIPAA-compliant, standardized clinical communication with PerfectServe Clinical Collaboration

Carilion Clinic - Customer Case Study

Carilion Clinic, a 13,580-employee health system in Roanoke, Virginia, faced clinicians using unsecured texting and paper-based, hard-to-update call schedules. To achieve HIPAA-compliant messaging and a single, smartphone-accessible source for on-call schedules, Carilion selected PerfectServe’s Clinical Collaboration solution and recognized the need for dedicated governance to standardize communication across departments.

Carilion implemented PerfectServe’s Clinical Collaboration platform, digitized schedules, and created a multi-disciplinary governance committee with weekly meetings, ongoing training, and routine data reviews. With PerfectServe, the clinic established HIPAA-compliant texting, calling, and paging, reduced user workarounds, improved schedule visibility and reliability, and standardized communication practices—leading to better compliance, higher adoption, and more efficient, timely clinical collaboration.

Carilion Clinic