Case Study: Multi-Specialty Health System achieves secure, streamlined clinical communication with PerfectServe

How To Enhance Clinical Communication Security with PerfectServe

Multi-Specialty Health System, a Michigan-based network, faced growing concerns about the security and efficiency of clinical communication as clinicians increasingly used text messaging and mobile devices to exchange PHI. With heightened HIPAA enforcement, several insecure communication channels (texts, carrier websites, call centers, switchboards) and even a lost portable device, the organization needed a secure, comprehensive solution—so it turned to PerfectServe’s Clinical Collaboration cloud-based platform.

PerfectServe implemented its cloud platform and a physician-to-physician module, enabling smartphone or toll-free access, secure HIPAA-compliant voice messages, and dynamic routing that bypasses answering services and switchboards. The rollout exceeded expectations—more than 1,000 physicians voluntarily signed up and adoption across all five hospitals was rapid—leading to a major reduction in clinician frustration, alleviating the privacy officer’s portable-device concerns, and improving convenience and speed of care across the health system.